Nails Magazine - December 2008 Issue (pg96)
As long as the sun rises in the East, they will be out there — bad days. We all have them. No, we can’t make all the bad stuff go away but we can keep it from affecting our clients. Prepare in advance to avoid passing on all that negative energy, and your next bad day may pass without any negative toll on your business. by Erin Snyder Dixon
Your alarm clock didn’t go off this morning, then the freeway ground to a halt, and you had to skip your daily morning coffee. You made it to work but only minutes before your first client. The day is off to a shaky start and getting worse by the minute. Today is not your day! You feel like crawling back in bed — not facing clients with a brave face.
Well, take a deep breath. No, really. Breathe in, and realize that you don’t need to plaster that brave face for the world. You can change the way you feel and send good energy all day long.
The truth is that your clients come to see you for more than nails and professional beauty services. They want an experience. They want an ear to bend. They want you — at your pleasant, well-prepared best. I know, your clients love you, they care about you, and you think they will be able to tell there is something wrong, no matter what you do. There are things we can do to insulate our clients from our negative energy as well as protect ourselves from theirs.
Think of energy like you would electricity. Some things like water or copper conduct electricity better than others. Our personal energy is much the same. It travels through touch, through tone of voice, and through our eyes and ears. Energy is mirrored in people. Ever notice when you commiserate with friends, you just find more reasons to be angry or hurt? So, what do we do to handle all these bad vibes? Practice your techniques ahead of time.
Scent
Pat Bailey, of Legal Hair & Day Spa, in Steubenville, Ohio, spent eight years working in a hospital-based salon. “The majority of my clients were in the psychiatric ward. You had to be conscious of your emotions. That’s when I started using aromatherapy sprays. Lavender, clary sage, chamomile, and musk can all help with stress and anxiety. I started to notice that it helped them as much as it helped me.” She advises nail technicians to spray their area with a light scent that can ease stress. It helped so much that she developed a line of aromatherapy products and makes them available to her clients.
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